DK Jahson Enterprises, LLC — Terms & Conditions

Effective Date: January 2026
These Terms & Conditions (“Terms”) govern services provided by DK Jahson Enterprises, LLC (“Provider,” “we,” “us”) to you (“Client,” “you”). By paying an invoice, submitting an order form, booking a call, or using our services, you agree to these Terms.

1) Services We Provide

We offer productized marketing and design services, including:

• Strategic Website Design packages (Wix Studio)

• Supporting Services (graphic design, social content kits, marketing bundles, AI avatar/video)

• Copywriting services and copy add-ons [NEW]

• Optional monthly services including Website Stewardship and Monthly Content Support

• Paid Strategy Calls / Consultations and Intake Assist

Your invoice, proposal, order form, or statement of work (“SOW”) defines the deliverables, pricing, and any service-specific terms for your purchase.

2) Client Responsibilities

You agree to provide timely access, content, assets, and approvals required to complete the work (e.g., logos, copy, images, brand preferences, website logins). You are responsible for the accuracy and legal compliance of any materials you provide.

If a project is delayed 30+ days due to missing materials, approvals, or inactivity, the project may be paused/archived and subject to rescheduling and a reactivation fee (see Section 9).

3) Deposits, Timelines & Communication

3.1 Deposit Requirement (One-Time Projects)

For one-time projects (including website design, supporting services, and copywriting), a non-refundable deposit of fifty percent (50%) of the total invoice amount is required to reserve your project and begin work, unless your invoice specifies full payment upfront. [NEW]

3.2 When Timelines Begin

Project timelines begin when both of the following are received:

1. the required deposit/payment, and

2. complete intake materials and access required to start the work.

3.3 Typical Turnaround Estimates (Unless Your Invoice/SOW States Otherwise)

Turnaround times are estimates, not guarantees, and may shift due to Client responsiveness, scope changes, complexity, third-party limitations, or current production capacity.

Typical estimates:

• Website Design: initial draft is typically delivered within up to 2 weeks after deposit + complete intake are received.

• Supporting Services: typical delivery ranges from 3–10 business days, depending on the deliverable and complexity.

• Copywriting: typical delivery ranges from 2–14 business days depending on scope (per-page vs packs) after complete intake is received. [NEW]

• Revisions: revision rounds are typically completed within 2–3 business days per round, depending on complexity and workload.

Rush timelines may be available for an added fee where offered and agreed in writing.

3.4 Communication

We communicate primarily via email unless otherwise agreed. You agree to provide a working email address and check it regularly during the project.

4) Client Review & Feedback Window

When a draft or deliverable is provided for review, Client agrees to submit one consolidated list of feedback within seven (7) calendar days, unless an extension is requested in writing. Delays in feedback or approvals may extend the project timeline and may require rescheduling.

5) Scope, Revisions, and Change Requests

5.1 Scope

Scope is limited to what is listed in the applicable invoice/SOW and/or package description. Requests beyond scope may require a change order, a new invoice, or an upgrade to a higher-tier package.

5.2 Revisions

Included revisions are determined by the package or deliverable purchased and are defined by your invoice/SOW.

A “revision round” means one consolidated list of edits submitted at one time. Additional revision rounds, expanded deliverables, additional concepts, added pages, or new requirements are billed separately.

5.3 Direction Changes / Redesign Requests

Requests that materially change the approved direction (for example, requesting a new concept after approval, major style shifts, or rebuilding previously approved work) are treated as a scope change and may require a new invoice.

6) Payments, Final Delivery, and Late Payments

6.1 Final Payment & Delivery

Final deliverables, website publishing/handoff, and/or access are provided once the invoice balance is paid in full (unless otherwise stated in writing).

6.2 Late Payments

Late payments may result in paused work or paused monthly service. If paused, timelines may shift and rescheduling may be required.

7) Refunds

All payments are non-refundable once paid. Because services involve time reservation and labor, refunds are not offered once time is reserved and/or work begins. If you cancel after work begins, you remain responsible for payment for work performed and time reserved.

8) Cancellations

8.1 One-Time Projects

If you cancel a one-time project, you must provide written notice. Payments remain non-refundable once paid. Any remaining balance for work performed and time reserved may still be due.

8.2 Monthly Services (Subscriptions)

For monthly services (including Website Stewardship and Monthly Content Support), cancellation requires written notice at least seven (7) business days before the upcoming recurring monthly charge. If notice is received fewer than seven business days before the next charge, cancellation will take effect the following billing cycle.

Monthly fees are non-refundable once paid, and plan time does not roll over.

9) Project Reactivation & Rescheduling

If a project becomes inactive for 30+ days due to Client delays (missing content, approvals, or responsiveness), the project may be archived. To restart work, a Reactivation & Rescheduling Fee may apply and the project will be scheduled into the next available production window.

10) Consultations / Strategy Calls / Intake Assist

Strategy Calls and Intake Assist are paid, scheduled sessions intended to provide guidance or finalize specs.

• Payment: due in advance.

• Rescheduling/Cancellation: requires 24+ hours notice.

• Late cancellation/no-show: 50% of the fee is retained (50% refundable).

• Credits: If stated on your invoice/booking page, call fees may be credited toward eligible services if you move forward within the defined window (typically 7 days). [NEW]

These sessions provide general marketing and website guidance and do not constitute legal, tax, financial, accounting, or other regulated professional advice. You remain responsible for your decisions, implementation, and compliance.

11) Platforms, Third-Party Tools, and Hosting

Websites are built on Wix Studio unless otherwise stated. Third-party services (hosting plans, domains, apps, email tools, payment processors, schedulers, stock assets, etc.) are purchased and governed by the third party’s terms. We are not responsible for third-party outages, changes, pricing, limitations, policy decisions, or service interruptions.

12) Website Stewardship (Optional Monthly Add-On)

Website Stewardship is an optional add-on available to DK Jahson Enterprises website design clients.

• Essentials: includes up to 30 minutes of updates per month

• Growth Support: includes up to 60–90 minutes of updates per month

Plan time is “use-it-or-lose-it” and does not roll over. Additional work outside plan time is billed separately.

Unless explicitly stated on an invoice/SOW, Website Stewardship does not include unlimited edits, ongoing SEO services, emergency/on-call support, custom development, copywriting projects, or major site redesigns.

13) Monthly Content Support (If Purchased)

Monthly Content Support is a recurring service with deliverables defined by your invoice/SOW. It does not include full community management, daily posting, or ongoing campaign management unless explicitly stated in writing.

14) Supporting Services Clarifiers

Supporting Services are execution-focused deliverables. Unless explicitly included on your invoice/SOW, the following clarifications apply:

14.1 Print Production & Third-Party Fulfillment (Print Items)

For print-related deliverables (including business cards, flyers, posters, brochures, yard signs, banners, and similar items), Provider’s fees cover design services and print-ordering support only, unless printing is explicitly included on an invoice/SOW. Printing, shipping, taxes, and any supplier fees are charged by third-party vendors (e.g., VistaPrint or another supplier selected based on Client needs) and are paid separately by Client. Provider is not responsible for third-party printing errors, shipping delays, vendor policy changes, or vendor quality issues, though Provider may assist Client in selecting print options and placing an order after design approval.

14.2 Digital Ads (Static)

Unless explicitly stated on an invoice/SOW, digital ad services include design only and do not include ad spend, media buying, campaign setup, placement, tracking configuration, or ongoing campaign management.

14.3 Social Media Content Deliverables

Unless explicitly stated on an invoice/SOW, social media content services do not include community management, daily posting, inbox/DM management, comment moderation, or ongoing campaign management. Any “scheduling guidance” is limited to general best practices and does not include full-service publishing unless stated in writing.

14.4 AI Avatar / Video Deliverables

AI Avatar Video deliverables include up to a maximum of 5 minutes of AI avatar video runtime per video unless otherwise stated on your invoice/SOW. Additional AI avatar generation time, extended runtime, specialized voice usage, or other platform-related costs may be billed separately based on the duration and requirements requested.

15) Copywriting Terms [NEW]

15.1 Included Copy Support vs. Copywriting

Unless your invoice/SOW states otherwise, Website Design packages may include limited copy placement and light polish (formatting, clarity, grammar, and CTA consistency) using Client-provided wording. This does not include full copywriting, deep rewrites, or offer development. [NEW]

15.2 Copywriting Scope

Copywriting services (per-page rewrites, copy packs, and copy add-ons) are limited to the deliverables and word counts stated on your invoice/SOW. Additional pages, additional drafts, expanded scope, or deeper strategic messaging may require an additional invoice or a Strategy Call. [NEW]

15.3 Client Accuracy & Compliance Responsibility

Client is responsible for verifying the factual accuracy of all copy (including names, addresses, pricing, claims, policies, and disclaimers) and ensuring content complies with applicable laws and regulations. Provider does not guarantee performance outcomes from copy (e.g., sales, rankings, conversions). [NEW]

15.4 Copy Revisions

Copy revision rounds apply to copy deliverables only and are limited to the number stated in your invoice/SOW. Revisions require one consolidated list per round. [NEW]

16) Ownership & Licensing

Upon full payment:

• You own the final deliverables created specifically for you, except where third-party licenses apply (fonts, stock imagery, Wix apps, paid plugins, templates, etc.).

• We retain ownership of our internal templates, systems, workflows, tools, and reusable components.

17) Portfolio & Marketing Use

Unless Client requests otherwise in writing before project completion, Client grants Provider the right to display and reference completed work (including website designs, graphics, social content, video, print layouts, and copy excerpts) for Provider’s portfolio, website, social media, proposals, and marketing materials. Provider may redact sensitive business details upon request. [NEW] (added “copy excerpts”)

18) Disclaimer

We provide design and marketing services and do not provide legal, tax, or financial advice. You are responsible for ensuring your business and materials comply with applicable laws and regulations (including claims, disclosures, accessibility expectations, privacy policies, and industry requirements).

19) Limitation of Liability

To the fullest extent permitted by law, Provider will not be liable for indirect, incidental, special, consequential, or punitive damages. Provider’s total liability for any claim will not exceed the fees paid to Provider for the services giving rise to the claim.

20) Governing Law

These Terms are governed by the laws of the State of Florida, without regard to conflict of law rules.

21) Updates to These Terms

We may update these Terms periodically. The most current version will be posted on our website and applies going forward.

22) Contact

Questions about these Terms:

info@dkjahsonenterprises.com

7901 4th St. N STE 6176

St. Petersburg, FL 33702

(813) 510-5575